You shouldn’t expect to have smoke or products of combustion coming into your room when refuelling your fire, if this happens, it is best to call the manufacturer or the installers that has installed your fireplace.
It is always best to follow the instructions for your appliance, and as a rule, the following tips will help you safely refuel your appliance safely:
- Check manufacturer’s instructions for appliance specific guidance.
- Have everything you need close by, gloves, poker and new fuel.
- Refuel when down to glowing embers.
- Open the door by small amount, pause, to allow air pressure to adjust, before opening door slowly to refuel
- Add fuel
- Avoid overloading
- Leave space for circulation
- Close the door
- Allow fuel to burn on high before adjusting to desired level.

